Tickets can be purchased through the "Tickets" banner on the website www.rfet.es.

Tickets purchased through our website are "print-at-home" tickets that you can print from your confirmation email. The only authorized sales channel is www.rfet.es. Purchasing tickets from unauthorized points is strictly prohibited. Using tickets obtained outside official channels may result in expulsion from the venue and legal actions as per current regulations. For specific information, please check “the Access conditions” in your ticket.

Tickets can only be purchased at the box office on event days, and only if there are still tickets available.

Yes, you can pay in cash or with a credit card.

The box office will be open at least from the start of the matches and while matches are being played on the court. However, we recommend purchasing your tickets online at www.rfet.es

As a rule, if you bought your ticket online, you could reprint it by accessing your confirmation email. As a specific rule in lost or stolen case: To prevent access issues, we recommend filing a loss or theft report and then, send it to us previous the gate open to cancel the previous ticket and issue a new one. If your lost ticket is used, you will not be able to enter the venue.

Yes, you can download your tickets in PDF format and present them on your mobile. Photos or screenshots will not be accepted.

Unfortunately, tickets cannot be refunded or exchanged.

They may be invalid and denied at the entrance. Always purchase your tickets from official channels.

We recommend not sharing photos of your tickets. If you do, make sure the barcode or QR code is not visible, as unauthorized use could invalidate your ticket.

All children need a ticket to enter the venue. However, children under 3 years old who do not occupy a seat may enter for free. If they require a seat, they must have a valid ticket.

According to the law, minors under 16 must be accompanied by a parent or legal guardian, who must also have a ticket. An adult can accompany and take responsibility for up to 5 minors under these conditions: • Be over 25 years old. • Present authorization from the parent or legal guardian of each minor. • Provide a copy of the parent or guardian's ID. Minors aged 16 and 17 must purchase their own ticket and can enter without an adult but must provide a signed authorization at the entrance.

Tickets are nominative. The original ticket holder can transfer them but remains responsible for their proper use.

You can bring pre-packaged food that does not require utensils. Glass containers are not allowed. Beverages must be in plastic bottles without a cap and no larger than 50cl according to the law.

Only small backpacks under 25L are allowed. Will be required to display show its content at the Access control.

No

Only foldable umbrellas are allowed.

No, selfie sticks are not allowed.

No, consuming food with shells is not permitted inside the venue.

Only on event days, from the start until the last match. They will typically close one hour before the last match ends.

They are at the venue’s main entrance. The exact location is yet to be determined.

It is located at Boulevard Príncipe Alfonso Von Hohenlohe, s/n, 29602 Marbella (Málaga).

Use "Puente Romano Tennis Club" as your destination. Since it is a private complex, vehicle access may be restricted at the owner's discretion.

Public transport is recommended. Nearby bus routes: L79 and M-220. Can I enter the venue after the match has started? Yes, until 15 minutes before the event ends, but entry may be restricted due to tennis match etiquette or at the discretion of the umpire.

Typically, one hour before the matches, but this is subject to security force regulations.

There will be three access gates: one for Sector 1 North, one for Lower Grandstands (Sectors 1, 2, and 3), and one for the West Middle and Lower Grandstands.

YES

Yes, but your ticket must be validated at the exit. This status may be revoked at any time for security reasons.

Yes, security will check bags and prohibit dangerous items.

It depends on the crowd. Arrive early to avoid delays.

Only guide dogs with proper accreditation are allowed.

Show your ticket to the staff at the entrance, and they will direct you.

Yes.

No, you must sit in your assigned seat.

Yes, wheelchair users must purchase specific tickets.

Yes, one companion is allowed with a valid “Companion” ticket.

No. In compliance with current regulations, 1% of the capacity is reserved for wheelchair users, and only one companion is allowed to allow more space for other wheelchair users.

The seats are in the South Sector.

It is not required.

The use of elevators is not required.

Yes, near the designated wheelchair area.

Yes, with proper accreditation.

For long-term conditions, yes. A medical report may be required.

Unfortunately, you cannot enter with that ticket without proper documentation.

If the ticket you purchased is for the grandstand, you will be able to enter the venue and find your way to that seat at your own risk. If you use a wheelchair, crutches, or any other device such as a walker, you will not be able to access the grandstand.